Walker’s/Capital Group of Companies Limited is committed to a healthy, harassment-free, and violence-free environment for all our employees and has put in place policies and procedures to ensure that everyone who works for Walker’s/Capital Group, or accesses its services, is treated with dignity and respect, in a safe and ethical manner at all times. Furthermore, Walker’s/Capital Group, in accordance with the Canada Labour Code – Part II, and the Workplace Harassment and Violence Prevention Regulations (the Regulations), does not tolerate behaviours that contravene these policies – whether on the part of staff or those accessing our services.
More specifically, our staff are supported to terminate and report/escalate any conversation, whether verbal (e.g. telephone or in-person) or written (e.g. email, text, lettermail, social media, etc.), in which they are subjected to language that is abusive, threatening, inflammatory, rude, disrespectful, discriminatory or otherwise inappropriate; to unsubstantiated accusations/allegations, or to any other communication that would be deemed aggressive, hurtful or unsafe. Additionally, our staff commits to engaging all persons accessing our services, in a respectful, considerate, calm, and ethical manner.